I am writing regarding my order #69967, placed on August 6, 2026.
When placing the order, I paid an additional fee for expedited one-day shipping because I expected to receive the package on August 7, or August 8 at the latest. However, the order was not delivered until August 12, approximately five days later than expected.
Given this delay, the expedited shipping service I paid extra for was not provided as expected. Had I known the delivery would take this long, I would have selected the regular shipping option instead. Therefore, I kindly request a refund of the additional amount I paid for expedited shipping.
In addition, upon delivery, I was required to pay CAD $45.17 in import charges. At the time of purchase, I did not see any clear indication that additional import duties, taxes, or related charges would be payable by me upon delivery. This was therefore an unexpected additional cost.
I have attached the document confirming my payment of CAD $45.17 in import charges.
I am requesting reimbursement for:
CAD $45.17 in import charges; and
the additional fee paid for expedited shipping, since the expedited delivery timeframe was not met.
Please refund these amounts to the original payment method/card used for order #69967.
I would appreciate your review of this matter and confirmation once the refund has been processed.
G
Grace Larson
Collapsed tunnels
This is a great product- ish. I’ve seen it work for countless colonies, however, when I ‘watered’ my colony of red harvester ants, the tunnels collapsed and killed my queen and a few workers.
M
Mason Wilson
My ant colony isn’t big enough to move in yet
My ant colony isn’t big enough to move in yet, but it looks just how I thought it would.
J
Jacob Huckleberry
VERY GOOD
This product is very good and suitable for ants! Highly recommended!!!
L
Lindley Berrie
Despatch and arrival was as you said
Despatch and arrival was as you said . Very efficient. The tower arrived in good condition. My grandson is very happy. Thankyou and happy Xmas and a great 2026.
AntsCanada's products have truly transformed my ant-keeping experience. The formicariums are beautifully designed and provide a comfortable habitat for my ant colony.
Michael
I've tried other ant farms, but AntsCanada's products are by far the best. The quality is exceptional, and the ants seem to thrive in their environments."
James Gouse
I highly recommend AntsCanada's products to any ant enthusiast. The innovation and thoughtfulness put into each product are evident, and my ants are happier and healthier because of it.